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OHCA OCAL OCID

Live Teleconferences & Webinars


Engaging Residents in Assisted Living Facilities: Surefire Strategies to Connect, Interview and Educate!

2/15/2018

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Engaging Residents in Assisted Living Facilities:
Surefire Strategies to Connect, Interview and Educate!


February 15, 2018
2:00 PM - 3:30 PM EST

Program Objectives

1. Demonstrate empathic & caring behaviors.
2. Employ techniques to effectively open and close resident meetings.
3. Apply strategies for gathering information from residents.
4. Employ techniques for educating residents.

Program Description

Learn what to say to residents in assisted living communities - and what NEVER to say! This high-energy session program will empower professionals with skills to dramatically improve the quality of interactions and enhance resident satisfaction and safety. This will lead to improved compliance and a decreased risk of errors.

This session covers: opening/closing resident meetings, effective nonverbal and listening skills, top-notch interviewing skills, empathic responding and highly effective methods of educating residents with impact! All the content is tailored to residents in assisted living facilities. Communicate your way to successful resident meetings. Be prepared for a content-rich and invigorating session!

Speaker Biography

Edward Leigh, MA, is the Founder and Director of The Center for Healthcare Communication. He is an expert on resident, patient and employee engagement. He focuses on creating productive healthcare environments through dramatically improving communication. The Center focuses on significantly improving the communication between residents/patients and professionals as well as professionals communicating with each other. He presents high-energy and informative programs for assisted living / skilled nursing facilities, healthcare associations, hospitals and medical practices. His expertise makes him an in-demand media guest with appearances on many national television shows, including The Oprah Winfrey Network, The Today Show, MSNBC News, The Learning Channel and the Discovery Channel. Edward has been interviewed by Katie Couric and Montel Williams. He is the author of the upcoming book, Engaging Your Patients.




Engaging Residents in Assisted Living Facilities:
Surefire Strategies to Connect, Interview and Educate!


February 15, 2018
2:00 PM - 3:30 PM EST
Edward Leigh, MA, is the Founder and Director of The Center for Healthcare Communication. He is an expert on resident, patient and employee engagement. He focuses on creating productive healthcare environments through dramatically improving communication. The Center focuses on significantly improving the communication between residents/patients and professionals as well as professionals communicating with each other. He presents high-energy and informative programs for assisted living / skilled nursing facilities, healthcare associations, hospitals and medical practices. His expertise makes him an in-demand media guest with appearances on many national television shows, including The Oprah Winfrey Network, The Today Show, MSNBC News, The Learning Channel and the Discovery Channel. Edward has been interviewed by Katie Couric and Montel Williams. He is the author of the upcoming book, Engaging Your Patients.
CEUs & Other Education Requirements:


Each program is approved for one (1.0) hour of credit for Certified Executives for Assisted Living (CEAL), nursing home administrators and nurses. Individual attendance will be monitored throughout the call. Only those attending the entire call will be awarded continuing education credit. All participants regardless of need for CEUs, will receive a certificate of attendance. This course is considered a self-study course by Ohio BELTSS. Administrators are reminded that BELTSS limits teleconference (home/self-study) credits to a total of ten (10.0) per renewal period.



How much does it cost?

Facilities will pay one low fee for an unlimited number of participants. However, the number and access code is valid only for one phone line/computer at the location registered with the Association. Any additional phone connections calling in will be billed the individual session registration fee.

Individual Webinar Registration Fee:

Members, prior to February 1, $55 per location
Non Members, prior to February 1, $130

Members, February 1 and after, $75
Non Members, February 1 and after, $175






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