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Telehealth in Hospice: Provider Applications and Patient Perceptions


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Telehealth in Hospice: Provider Applications and Patient Perceptions


June 11, 2020

Live webinar

2:00-3:30 pm

1 CE for CEHCH, NHA, Nurses

With the outbreak of COVID-19, and the fear of spread of this new virus, hospices have experienced significant difficulties in accessing hospice patients, either because patients and families fear allowing caregiving staff into the home due to the potential for exposure to the virus or due to limits imposed by care facilities and congregate living sites.

Because of these challenges, the Centers for Medicare & Medicaid Services (CMS) officials noted that there are no requirements under the Hospice Conditions of Participation (CoPs) that visits outlined on the plan of care must be delivered in person; rather, services could be provided using technology as long as they meet the goals of care established by the interdisciplinary team (IDT).

The new flexibilities from CMS allow hospices and other health care providers to expand their telehealth activities. Following this CMS announcement, providers can conduct 'office visits,' mental health counseling and preventive health screenings, regardless of the patient's diagnosis, through FaceTime, telephone or other modems of electronic communications.

However, providers can experience patient resistance to the use of these flexibilities in their care delivery. In a recent national survey conducted by Transcend Strategy Group, 62% of family healthcare decision makers said they were more likely to use telehealth because of COVID-19. Indeed, the pandemic thrust telehealth into the national spotlight, but we're only at the beginning of using telehealth to its full potential.

This presentation will discuss the expanded telehealth opportunities, platforms, and various modes of communication that have been high on the hospice community's wish list as the COVID-19 crisis took shape. Telehealth has helped make it easier to deal with patient care and assisting with mitigating additional exposure in an already stressed health care environment. We will also discover vital ways telehealth tools can improve the patient/family experience - including giving patients a greater sense of control over their care.

1. To allow health care providers to understand 'why and what' is permitted in a COVID-19 environment with regard to telehealth and hospice.
2. The various platforms that can be used with devices for telehealth communications.
3. Creative ways to reach patients in an isolated environment with hospice.
4. To understand how to apply telehealth tools to efficiently involve interdisciplinary team members for more comprehensive care while improving the patient/family experience.
5. To understand how to use patient-activated telehealth tools to empower patients with greater control over their care and help them keep approved family members up to date on their status.
June 11, 2020

Live Webinar

2:00 pm-3:30 pm

Erin Begin, CEHCH, Home Care & Hospice Director, OHCA

A Certified Executive for Home Care and Hospice (CEHCH), Ms. Begin is also an experienced Revenue Cycle Director with Post-Acute care providers, which include Home Health, Hospice and Skilled Nursing Facility services. During her time in that role, she re-engineered the intake and billing set up processes to maximize recovery of reimbursable services through contractual payor set up corrections, cash flow process optimization, complete recalibration of a centralized intake and documentation process, standardization of authorization requests, electronic claims payment and submission automation, and interdisciplinary problem resolution. She also fulfilled key financial reporting roles including the monthly generation and calculation of the Allowance for Doubtful Accounts, as well as developed other key performance indicators for financial success of the Organization. Her current role requires her to maintain knowledgeable of current Conditions of Participation, Billing guidelines, and upcoming regulatory and payment changes.

Mark Knepper, LNHA, General Manager, VITAS Healthcare

Mark has been in healthcare for over 33 years and has operated at some level in 30 of the 50 states. He started his career in long-term care and worked 18 years in contract therapy services (PT, OT, ST) with Horizon Health Care and Sundance Rehabilitation as their Senior VP over a 22 state division and in rehab and management as their Chief Operating Officer while residing in Raleigh, North Carolina. Mark has held both upper level and mid-management level positions in long-term care and contract therapy prior to joining VITAS Health Care as their General Manager over the Greater Columbus and surrounding 15 county area.
All of this experience has afforded Mark the opportunity to become very familiar with long-term care reimbursement systems, managing in-house and contract therapy programs, HR issues, fiscal management and census development. He has also developed an invaluable level of resources and knowledge to assist with training modules (clinical, customer service, marketing, financial, operational and reimbursement), implementation of in-house rehabilitation programs, skilled nursing facility clinical and financial analysis and management. He also holds an active Nursing Home Administrator license in Ohio.

Stan Massey, BA, Partner/ Lead Consultant, Transcend Strategy Group

Stan Massey offers 40 years of brand improvement and marketing experience. For the past 18 years Stan has been developing effective communication strategies, creative concepts and attention-grabbing campaigns to successfully build brands for providers of home-based care and senior care. Guided by research, Stan skillfully crafts strategic marketing plans and messages that speak to their target audiences and yield exceptional results ? helping to increase referrals, elevate quality, improve the patient experience and ultimately boost revenue. Stan has worked on improving internal communications as well as crafting marketing strategies and campaigns for more than 40 home-based care organizations coast to coast. He has been invited to serve as a keynote speaker or session speaker at more than 35 state home health and hospice conferences and at multiple national conferences.
CEs & Other Education Requirements:

This program is approved for one (1) hour of credit for CEHCH, nursing home administrators and nurses. Individual attendance will be monitored throughout the call. Only those attending the entire call will be awarded continuing education credit. All participants, regardless of need for credits, may receive a certificate of attendance.
How much does it cost?

Registration Fees:
Members: $0
Non-Members: $35

Registration fees are charged per person. Any additional phone numbers calling in will be billed the individual registration fee.

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